PRIVACY POLICY

Welcome to the WWW.LOSANGEJEWELRY.COM (the “Website”).

At LOSANGE we are committed to protecting and respecting your privacy. This policy sets out key information regarding LOSANGE and how any personal data you provide to us will be processed. For more detailed information on how we use your data and your rights regarding your data, please read our full Privacy Policy. For all other information regarding our services, please refer to our Terms & Conditions.

If you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing info@losangejewelry.com

About us

The term "our online services" refers to losangejewelry.com, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook and Youtube, and any other websites or apps we own or run from time to time. The term "our services" refers to our online services and any of our other products and services, such as newsletters, offered from time to time. If you use any of our services, we will refer to you using the terms "user", “customer”, "visitor", "you", "your", "yours" in this policy. By using the Website or native mobile applications you agree to accept the terms of this Privacy Policy.

What personal data do we collect and why?

We collect your personal data when you browse our website, register in our website, place an order, sign up for our marketing communications, contact our Customer Care team, or use the other services offered by our website (www.losangejewelry.com). The data we collect includes details you provide to us, such as your first name and last name, your email address, mobile number and your shipping and billing addresses. Information such as your location, browser or device type, your computer’s IP address, which pages you visited, search keywords you entered, transactional information such as the date you registered on LOSANGE, billing information, order history and order details.

We also collect data regarding your shopping habits, products that you have browsed, products that you have added to your wish list and the pages and products you have viewed from your use of the website. Live Chat feature will be there to assist you with queries you may have. We may record and store all chat conversations through the Live Chat feature. These Live Chat transcripts will only be accessed for customer service purposes.

How we may use this data?

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests, give you access to services reserved for registered users, such as Wish Lists and product alerts, take your orders, process your orders faster and deliver the items you have purchased, provide any additional services you have requested, such as our marketing communications. Provide you with help and assistance via our Customer Care team. Personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer. You can opt out of sales and marketing communications from us at any time by deselecting the option in your “my account page”.

Data Storage location

Your data may be transferred to, and stored in or outside, Gulf Cooperation Council countries in our servers hosted globally. In submitting your data to us and using our Website, you acknowledge that your data may be sent to countries with differing levels of laws in the field of personal data protection. We require all third parties to whom any personal data is disclosed to keep it secure, treat it as confidential and use it only for the purposes agreed with us.

Security

LOSANGE is committed to ensuring that your information is secure, LOSANGE takes very seriously the security and privacy of the personal information that it collects pursuant to this Privacy Policy. In order to prevent loss, misuse, alteration and destruction, unauthorised access or disclosure, we have implemented reasonable and appropriate security measures to protect your personal information. We utilize a combination of physical and electronic security technologies, procedures and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

Links to other third-party websites

Our website may contain links to other websites of interest, sharing LOSANGE products. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want to subscribe for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by Changing the option in My account section.

You can also unsubscribe whenever you receive a marketing communication or newsletter from us (which may be by email, SMS, push notification, telephone or direct mail), you will be given an opportunity to unsubscribe. Even if you unsubscribe, we will still contact you to deliver transactional and administrative information related to your LOSANGE Account.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information, we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Disclosures to Public Authorities

LOSANGE is required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.

Agreement & Changes to Our Privacy Policy

By using the website or native mobile applications, you confirm your agreement to the terms of this privacy policy, we reserve the right, in our sole discretion, to change, modify, add or delete portions of the terms of this privacy policy at any time.

This Privacy Policy may undergo changes and additions from time to time. Where possible we will inform you of any changes, but please check the contents periodically. The date of issue and version number are shown at the beginning of the notice.

How to Contact Us

If you wish to contact us about this Privacy Policy, you may reach us by email at info@losangejewelry.com with the subject line, "Privacy Policy."