EXCHANGE & REFUND POLICY

We have a 14-day Exchange policy only (no returns accepted), which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@losangejewelry.com.

If your exchange is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Shipping costs for exchanges of faulty or damaged products will be free of cost. Our Clients shall bear the shipping cost for discretionary exchanges (i.e. selection of wrong product, size, color…etc.).

We have a Non-Refund Policy; our clients shall be eligible to exchange their purchased items with other items with the same or higher price only.

Repairs

At LOSANGE each piece is crafted with the highest skills and techniques to create an exceptional experience to our Clients. Should you experience any damage with your LOSANGE art piece, we offer a free repair from the day of purchase. Please note that all delivery charges shall be borne by our Client.

Damage, loss, short delivery

On delivery, you shall examine the goods for defects and completeness. Thereafter, no claim for damage in transit, for shortage in delivery or loss of goods will be entertained unless, in the case of damage, a separate notice in writing is given to LOSANGE and the carriers within 3 days of the receipt of the goods, accompanied by a complete claim in writing detailing the particulars of the damage, or in the case of loss of goods, a notice in writing and a claim is given to LOSANGE and the carriers within 3 days of the date of LOSANGE’s advice of dispatch to you.

In all cases a signature “unexamined” shall be deemed to be an unconditional acceptance of the goods.

LOSANGE shall not in any circumstances be liable, whether in contract or tort, to you for any indirect or consequential loss or damage (including, without limitation, loss of profits, loss of contracts or damage to property) or for any claim against you by any third party and any warranties and/or guarantees given by LOSANGE hereunder shall not be transferable to any person.

LOSANGE’s liability for damage or non-delivery of goods duly notified in accordance with the above shall in any event be limited to replacement of the goods within a reasonable time whether the damage or non-delivery is due to LOSANGE negligence or otherwise. You may not withhold payment of any invoice or other amount due to LOSANGE by reason of any right of set-off or counterclaim which you may have or allege to have or for any reason whatsoever.

For Further clarification and assistance please contact the customer care team by email at info@losangejewelry.com.